By booking a stay with Twb Consulting Travel, you agree to the terms and conditions outlined in this policy and in the Rental Agreement. These guidelines are designed to ensure a safe, comfortable, and seamless experience for all guests and property owners.
Booking and Fees
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Reservations must be made through authorized online travel platforms such as Booking.com, Expedia, TripAdvisor, Airbnb, and VRBO.
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Our official website is intended for inquiries, availability checks, and guest support only.
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A cleaning fee will be applied to all reservations.
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Some properties may require a refundable damage deposit, typically equivalent to one night’s stay, as stated on the booking platform.
Payment Methods, Payment Policy, and Rates
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Accepted Payment Methods: We accept major credit cards and bank transfers. Specific details are provided during the booking process.
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Standard Rate Policy: Full payment is due within 24 hours of check-in or check-out for verified bookings.
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Promotional Rate Policy: Bookings made under promotional rates require full payment at the time of booking.
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Non-Refundable Rates: These bookings are final and must be fully paid within 72 hours of reservation.
Cancellation Policy
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Standard Rate: Guests may cancel up to 7 days before check-in without penalty.
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Non-Refundable Rate: All sales are final and no refunds will be issued.
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Refunds: If applicable, refunds will be processed within 3–5 business days via the original method of payment.
Please refer to the cancellation policy displayed on your booking platform at the time of reservation.
Check-in and Check-out
- Check-in: 4:00 PM
- Check-out: 12:00 PM
- Late Check-out: Upon request and subject to availability.
📩 Self-check-in instructions, emergency contacts, and property details will be sent 3 days before your arrival.
Property Use and Restrictions
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🚭 No Smoking: Smoking inside the property is prohibited. A $500 fine will apply for violations.
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🐾 No Pets: Unauthorized pets will result in a $500 fine and may lead to immediate eviction.
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🔇 Noise Policy: Guests must maintain reasonable noise levels, particularly after 10:00 PM.
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🪑 Property Care: Guests must treat the property and its contents with care. Damage or negligence may result in additional charges.
Additional Policies
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💳 Foreign Transactions: Any fees related to international bank transactions are the responsibility of the guest.
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📸Photography/Videography: Professional photo or video shoots are not allowed without prior written approval.
Additional Charges
- Additional fees may be incurred for excessive cleaning, missing linens, or damage to furniture, fixtures, or equipment.
Sheets and Towels
- All properties include fresh linens and towels. Charges may apply for missing, stained, or damaged items.
Limitation of Liability
Twb Consulting Travel is not liable for lost or stolen items, personal injuries, accidental damages, or delays outside of our control.
Guests assume full responsibility for the use of any facilities or equipment on-site, including but not limited to swimming pools, grills, and recreational items.
Condition of Rental
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Guests are expected to leave the property in the same condition as it was at check-in, aside from normal wear and tear.
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All damages or incidents must be reported immediately to our team.
Privacy Policy
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Personal Information: Data is collected solely for reservation and customer service purposes.
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Data Security: We use secure systems and best practices to protect personal information.
Use of Information: Your data is used exclusively for communication related to your booking and is never shared without consent.
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Text Message Consent: By providing your phone number, you consent to receive SMS notifications related to reservations, check-ins, and customer support. You may opt out at any time by replying STOP to any message.
For full details, review our Privacy Policy.
By booking with Twb Consulting Travel, you acknowledge and accept these Terms and Conditions. Our team is committed to providing you with a professional, comfortable, and enjoyable experience from start to finish.